Refund policy

Last Updated: June 22, 2026

Thank you for shopping at DuraHaul. We value your satisfaction and want you to be completely happy with your purchase.

1. Returns

Return Window and Eligibility Criteria:

Customers may request a no-reason return within 30 days of receiving the product (calculated from the delivery date of the last item in the order). Returned items must remain unused, unassembled, and in their original packaging, including all accessories and manuals.

Non-Returnable Items:

Items that have been assembled or modified.
Items damaged due to misuse, improper assembly, or normal wear and tear.
Clearance or final sale items (if applicable).

2. How to Start a Return

To initiate a return, please follow these steps:

Contact us at lisbethtellers4817@hotmail.com with your order number and reason for return.
We will review your request and provide you with a Return Authorization (RA) Number and the return shipping address.
Please write the RA Number clearly on the outside of the package.
Ship the item back to the address provided. Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item or defective product).

3. Restocking Fee

A 15% restocking fee may be deducted from your refund for returns due to customer preference (e.g., changed mind, ordered wrong size), as heavy-duty shelving units are bulky items that require special handling upon return.

4. Refunds

Once your return is received and inspected (typically within 3-5 business days), we will notify you of the approval or rejection of your refund.

Processing Time:

If approved, your refund will be processed and automatically applied to your original method of payment.
Please allow 5-10 business days for the refund to appear on your bank or credit card statement, depending on your bank's processing time.

Partial Refunds:

Items returned with missing parts, damaged packaging, or signs of use may qualify for a partial refund at our discretion.

5. Damages and Issues

Please inspect your order upon delivery. If you discover that the item is defective, damaged, or if you received the wrong item, contact us within 14 days from the delivery date of the last item in the order. We will arrange for a replacement or a full refund, and we will cover the return shipping costs.

6. Exchange

To ensure you get the right item as quickly as possible, we recommend returning the original item for a refund and placing a new order separately, rather than requesting an exchange.