Privacy policy

Last Updated: June 22, 2026

Welcome to DuraHaul（"we", "our", "us"）. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide to Us:

Name, email address, phone number, and shipping/billing address.
Payment information (credit card details, PayPal, or other payment method information). Please note that payment processing is handled by third-party payment gateways, and we do not store your full payment details on our servers.
Order history and purchase preferences.
Any information you provide when you contact our customer support.

Automatically Collected Information:

Device information (IP address, browser type, operating system).
Usage data (pages visited, time spent on the site, links clicked).
Cookies and tracking technologies to enhance your shopping experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping and delivery.
To communicate with you regarding your order, shipping updates, and customer service inquiries.
To improve our website, products, and customer experience.
To send you promotional emails and marketing communications (only if you have opted in).
To prevent fraud and ensure the security of our website.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service Providers: Third-party vendors who help us operate our business, such as payment processors, shipping carriers, email marketing platforms, and IT service providers. These parties are contractually obligated to keep your information confidential.
Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, court orders, or government regulations.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owner.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data (subject to legal obligations).
Opt-Out: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us at lisbethtellers4817@hotmail.com.

6. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences. However, disabling cookies may affect certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies before providing any personal information.

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.